1. Intro - < ¼ pg.
o Define performance management
2. Outline Performance Management System - 2-3 pgs.
o Goal setting
• who sets goals/promotes goals
• are goals ‘performance outcome’ or ‘learning’
• are goals SMART
• how goals are promoted
o Feedback
• who provides feedback
• is feedback ‘instructional’ or ‘motivational;’ or both
• is feedback ‘objective’
• is 360-degree feedback present
• how do USITC employees typically respond to feedback
o Organization Reward System
• types of rewards
• extrinsic or intrinsic; or both
• reward distribution criteria
• desired outcome of the reward system
• do managers lead for: ‘meaningfulness’ vs. ‘choice’ vs. ‘competence’ vs. ‘progress;’ or a combination of these
• actual outcome of the reward system
• does it motivate employees
• does it attract talent
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